Occasionally (2-3% of the time), there are issues with processing PayPal credit card payments for our events. We are sorry for this! Please accept our apologies, but understand that PayPal is a third-party payment processor and is independent of UAC. Unfortunately, UAC can’t fix PayPal processing problems or errors, however we do have some information about most of the common issues below (which may help resolve them for you).
If you don’t want to mess around with PayPal, we do offer payment by check as an option for payment. You can select this option under the large Green register button on the registration page where it says Show Other Payment Options.
If you don’t see your error message below, we’d like to know about it so we can document and make people aware of it in the future, but it will be necessary for you to contact PayPal customer support to resolve it. Generally, they have been very good about helping to resolve (over the phone) several of the issues some of our members have had.
Error Message Type 1:
“The card you entered cannot be used for this payment. Please enter a different credit or debit card number.”
The issue is definitely confusing because the rejection might happen with credit card which was previously accepted and worked properly. There are numerous reasons on why PayPal won’t let you use your credit card, displays the card rejected error or won’t show you the option to pay with a credit card. Some of the reasons we experienced with other customers are listed below.
PayPal Thinks You are Logged In (Stored Cookies)
Sometimes PayPal thinks that you are signed into PayPal, and therefore won’t let you use your card. To get around this, clear the cache of your internet browser and try once more. If you don’t know how to clear your cache, here is a helpful resource. http://www.refreshyourcache.com/
Credit Card is Linked or Associated with a PayPal Account
Your credit card is already connected to an active PayPal account. If you had signed up for a PayPal account in the past using the same card you are trying to register with, you need to login to PayPal to continue. If you do not want to login, try using a different credit card.
Email Address is Linked or Associated with a PayPal Account
Your email address is associated with an active PayPal account. As stated above, if you had signed up for a PayPal account in the past using the same email you are trying to register with, you need to login to PayPal to continue. If you do not want to login, use a different email address.
Credit Card is Previously Used in PayPal Account or Assigned in Closed PayPal Account
PayPal remembers a credit card’s details even when it’s already been removed from the account. The information may also have been remembered even if PayPal account which linked to the credit card is closed and deleted. In this case, try using another credit card, or assign the credit card to your PayPal account, and then pay while logged in.
PayPal Not Available in Your Country/Region
While PayPal is available in most regions, PayPal may not be available in the country you are located in when trying to use it. You can use the tool linked below to find out what services PayPal offers in the area you are located. https://www.paypal.com/us/cgi-bin/webscr?cmd=_display-country-functionality-outside
PayPal Limit on Non-Member Credit Card Usage
According to a PayPal source, there is a limit based on the number of times, the amount of the transactions, the type of merchandise being sold that a credit card can be used within the system without having to verify ownership by opening an account. The restriction is for security and fraud protection purposes. You may have purchased items on PayPal before and the amount exceeds the cap which PayPal allots for individuals before they require you to register. To get around this, you can either use a new credit card, or sign up for a PayPal account. Remember, opening a PayPal account gives you added purchase protection so it’s beneficial to you as a consumer to do so. Using a verfied PayPal account for payments keeps you from having to share your credit card information with multiple shops/merchants. https://www.paypal.com/gy/webapps/helpcenter/helphub/article/?solutionId=FAQ1795&topicID=PAYPAL_BASICS_CA&m=TCI
Credit Card is Not Confirmed in Your PayPal Account Settings
If you have created an account with PayPal and the credit card has been linked to an account, but not yet confirmed, try completing all credit card information such as Card Verification Number or Security Code, and confirm the card by entering the PayPal code shown on the credit card statement on special refundable charge by PayPal.
Error Message Type 2:
“We can’t process your payment right now, so please try again later. We’re sorry for the inconvenience.”
The main reason for this particular error according to PayPal technical support:
PayPal Puts Limitations on Total Lifetime Transactions
When a customer does not have a PayPal account, a credit card has a total lifetime transaction limit of approximately $4000. This value is the total of all payments ever made through the PayPal Guest Checkout Experience on that credit card. Even if the total is below $4000, they can only use that card 15 times as a guest. If the card is flagged by PayPal, an account (username/password) will be required for security reasons. In either case, you will need to sign up for a PayPal account in order to use that credit card.
If you do have an existing PayPal account and the credit card or email address is recognized, you MUST log in to PayPal first for security reasons.
These are, unfortunately, limitations imposed by PayPal for security reasons and entirely have to do with your credit card account. The only workaround is for you to create a PayPal account using that credit card (if you already do not have one), or use an existing PayPal account if you already have one to complete the transaction.
Error Message Type 3:
“The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for more details.”
If you get this error message, you can turn off the PayPal Encrypted Website Payments feature in your PayPal account profile.
- Log in to your PayPal account.
- Click Profile.
- From the Selling Preferences column, click Website Payment Preferences.
- In the Encrypted Website Payments section, select Off.
- Click Save.
Error Message Type 4:
“Your payment can’t be completed. Please return to the participating website and try again.”
If you are a PayPal Standard (Personal, Business or Premium) user and you receive the above PayPal Error:
You may need to follow these steps to remedy the situation:
- Log into your PayPal Account
- Click ‘Profile’
- Click ‘More Options’
- Select ‘My Selling Tools’
- Click ‘Block Payments’
- Under the Payment Receiving Preferences, find the “Block payments from users who:” section
- Uncheck the “Initiate payments from the Pay Anyone subtab of the Send Money tab” option
- Click ‘Save’
This should solve the problem.
Other Error Messages
If none of these points apply to you you can call PayPal Customer service. PayPal Customer Service: 1-888-221-1161 1-402-935-2050 (if calling from outside the U.S.) 4:00 AM to 10:00 PM Pacific Time Monday through Friday 6:00 AM to 8:00 PM Pacific Time Saturday and Sunday.